I want to get rid of my change(with actual bills present) Consumer:

9 Aug

We have all been there.  Maybe it is the kid in front of you in line.  Maybe you’re the cashier.   Maybe you’re the parent with the child.  But we have all seen it: the mass of change sitting on the counter.  The piles of discard coins spill like a volcanic eruption, often with the beleaguered cashier desperately trying to keep them from sliding off into oblivion.

Why is this bad? Because our generation has so many ways to take care of loose change.  You can go to the bank and actually ask for coin sleeves to roll and deposit the change yourself.  Or even convert it to bills.  Banks will more than often provide you with the rolls to make life easier.  If you find yourself will less time, try the Coinstar.  They will convert you change for a percentage cost.

But people still feel the need to pass this effort onto the cashier. Surely we have nothing better to do than slowly count out your coins while a line forms behind.  And be sure, oh dear customer, to start trying to count with us.  Nothing is more frustrating than having someone inform you that they have already counted out several dollars’ worth of change.  After all, a minute ago you just informed me that the bag of assorted coins was five dollars and I didn’t take your word for that surely I will believe the smaller quantities.

Some might question the lack of trust.  After all, the customer is always right?  Well no.  If a customer dumps a shoe full of change on the cashier and their drawer comes up short, the immediate answer is that the customer stiffed them and they are held accountable for not checking.  Welcome to the world we live in.

Sadly they never seem to notice others in the store.  This is the week of Christmas and they decide they will pay with twenty dollars in change.  They might actually apologize to others in line but feel that they are right in this move.  They have just asked you twenty questions when you’re alone and a line has formed and then decided to dump the change from the purse.  Sometimes with bills more than evident to everyone else in line.  Sometimes they will go so far as to pull out the bills to get at the loose change before putting the bills away.

On one occasion I had a customer dump about twenty five dollars in various coinages down on the counter.  When I asked her how much, she shrugged then informed me she would pay the difference.  I worked quickly, her sighing not helping, to have her decide that she would pay the remaining dollar and ten cents on her credit card.  This way she didn’t have to deal with the coins.

To the reader who is wondering what they should do when this happens:  Nothing.  If you are the cashier get counting.  At home try with your own change to see what fast counting methods you can come up with.  Remember they won’t help and the longer you take, the more they hinder.  If you are another customer in line, be patient.  We do understand that you also have things you would rather be doing, but sighing loudly or tapping your foot does not help.  It only slows us down.


Thanks Amanda for summing it up.


Customer Care at it’s finest

29 Jul

To get back in the spirit of writing, it is time to write what i know.  Considering that i am a retail store manager, what i know is customers and customer service. (Hank eat your heart out.)  Having worked with the crowds that i have has lead to some interesting types.  So figure once a week i will regale you with a new customer type.